In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
This procedure is based on three objectives:
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handed. We learn from every mistake that we make and we respond to customer’s concerns in a caring and sensitive way.
The person responsible for dealing with any complain about the service which we provide is Ms Tracey Stephens, our Complaints Manager.
Please ask at reception for a copy of our complaints procedure policy.